Privacy Policy

1. Introduction

ESTA Padel ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website estapadel.co.uk or use our services.

Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information: When you make a booking, register for an account, or contact us, we may collect personal information including:

• Name and contact details (email address, phone number)
• Payment information (processed securely by our payment providers)
• Booking history and preferences
• Communications with us

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, and browsing behaviour.

3. How We Use Your Information

We use the information we collect to:

• Process your bookings and payments
• Communicate with you about your bookings and our services
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: To fulfil bookings and provide services you have requested
• Consent: For marketing communications and cookies
• Legitimate Interests: To improve our services and protect against fraud
• Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

• Payment processors to handle transactions securely
• Service providers who assist in operating our website and services
• Law enforcement or regulatory bodies when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for accounting purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: padelclubgroup@gmail.com
• Website: Contact Form